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Terms That Cover How Your Account Works

These Terms & Conditions set out what you agree to when you open and use a high5casino account, including how deposits via PayPal, Venmo, and Play+ are handled and what eligibility requirements apply.

Eligibility by statePayment terms: PayPal, Venmo, Play+Account conduct rulesWithdrawal conditionsPolicy updates
high5casino Terms That Cover How Your Account Works
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from your account dashboard to ask about any clause in these terms. A support agent will walk through the relevant section with you.
Email Support Send a detailed message to our support address for written clarification. We reply with a direct reference to the applicable terms clause — no copy-paste non-answers.
Account Help Center The Help Center in your account settings covers the most common terms questions: withdrawal holds, payment verification, and account suspension procedures.
ACCOUNT SECURITY

How We Protect Your Account and Data

Data Handling

We collect only what we need to operate your account — name, contact details, payment method, and identity documents submitted during verification. We do not sell your data.

Cookie Policy

Cookies help us keep your session active and remember your payment preferences for PayPal, Venmo, and Play+. You can manage cookie settings through your browser at any time.

Account Security

Your account is protected by SSL encryption and a two-step login process. If you notice unauthorized access, contact support immediately to freeze the account.

Data Retention and Requests

We retain account records for the period required by applicable law. To request a copy of your data or ask for deletion, email our support team with your account ID.

Common Questions About These Terms

You must meet the minimum age set by your state and be located in a state where access is permitted under local law. Eligibility is confirmed during the identity verification step when you first fund your account.

Yes. When you use PayPal, Venmo, or a Play+ prepaid card, both these terms and the payment provider's own user agreement apply. Our terms govern how funds clear in your account wallet; the provider's terms govern the transfer itself.

If local law does not permit access, these terms do not constitute an offer of service to you. Attempting to open an account from an ineligible state may result in the account being closed and any pending transactions voided.

Email our support team with your registered account ID and a written request. We'll confirm receipt and respond within the timeframe required by applicable law.

Providing false identity information, using another person's PayPal or Venmo account, or placing wagers in a restricted state are the most common triggers. We notify you by email if an action is taken on your account.

We post the current version here. If an update materially changes your rights, we'll send a notice to your registered email address before the new terms take effect. Continuing to use your account afterward counts as acceptance.
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Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.